如何向盈透证券提出投诉?

如需向盈透证券提出投诉,请通过客户端提交故障咨询单:

  • 登录客户端
  • 点击帮助
  • 选择安全消息中心
  • 选择撰写,然后新咨询单
  • 在类别选择账户服务,而主题为投诉
  • 在简短描述中写上“投诉”,然后提交
  • 选择账户,然后在空白栏位键入您的详细信息
  • 提交咨询单

在咨询单主体中,IBKR要求您提供投诉的详细描述。如果您的投诉涉及交易,IBKR要求您提供交易详情,其中可能包括但不限于委托单的提交日期和时间、证券描述、执行日期和时间、执行价格,以及提供计算过程的要求补偿金额。请注意,所有与交易相关的争议必须及时提交。具体而言,交易取消请求必须在IBKR和/或交易所的时间参数范围内。

收到您的投诉后,IBKR将通过客户端确认和回覆您的投诉,并创建一张以“与咨询单#<咨询单号码>相关的投诉通信”为名的新咨询单。此后,请在通信咨询单中进行与投诉相关的所有通信往来。

通常,投诉将在三到五天内得到答覆;但是,某些复杂的问题可能需要更长的时间来评估。在这段时间,IBKR要求您管理账户中的所有委托单、交易和持仓,以确保在调查期间您的账户不会受到不必要的风险或波动的影响。

虽然所有提交的索赔也会得到公平和公正的考虑,但提出索赔并不保证能够获得部分或全额支付所要求的金额。我们鼓励索赔人查看客户协议,因为有关投诉是基于本协议中的条文进行评估。如果客户协议与IBKR网站不同,则客户协议将取代网站版本。关于与交易相关的投诉,请注意客户协议中的以下条款:(i)客户对使用客户用户名 / 密码键入的所有交易负责;(ii)取消请求并不保证;(iii)IBKR不对任何交易所、市场、交易商、清算所或监管机构的任何行动或决定负责,(iv)如果与客户的委托单一致,客户受委托单执行的约束,以及(v)客户有责任了解所交易产品的条款和条件以及相应的市场。客户有责任随时在账户内保持足够的净值,以满足保证金要求。如果客户账户的净值不足,IBKR有权利(但非必需)随时以任何方式清算客户的全部或部分持仓,而不会事前通知客户。请注意,IBKR在任何时候都不会就技术问题或机会损失对客户进行赔偿。

要查看完整的IBKR客户协议,请在IBKR主页底部选择表格和披露,然后选择适用的客户协议。

 

现金划转

背景
IB全能账户由两个独立的子账户或账户段组成,一个用于持有证券仓位和余额,受美国证券交易委员会(SEC)客户保护规则约束,另一个用于持有商品仓位和余额,受美国商品期货交易委员会(CFTC)客户保护规则约束。这种全能账户的设计旨在尽可能地降低客户维护两个不同账户(例如,账户之间转账现金、两个账户登录和提交委托单、多份报表等)可能面临的行政管理开销,同时又维持法规要求的分隔措施。

该等法规还要求所有证券交易和相关保证金交易均在全能账户的证券账户段进行,而商品交易则在商品账户段进行。1 虽然法规允许将全额支付的证券持仓以保证金抵押品的形成存放在商品账户段进行托管,但IB并不允许这种操作,从而对抵押权应用了更为严格的SEC限制性规则。鉴于相关法规和政策已对持仓应归于哪个账户段作出了规定,现金是唯一可由客户自行决定在两个账户段之间来回转账的资产。

下方为现金划转选项、选择步骤和注意事项相关的说明。

 
现金划转选项
客户有三种划转选项,说明如下:
 
 1. 不划转剩余资金 – 根据这个选项,如非必要,剩余现金不会在两者之间进行转移:
a. 解决/缓解另一账户段保证金不足的问题;
 
b. 尽可能地降低指定账户段的借方现金余额,从而减少相关的利息费用。 请注意,对于只拥有证券或商品交易许可中一项许可的账户持有人来说,这是默认选项,也是唯一的选项。
 
2. 将剩余资金划转至我的IB证券账户 – 只在商品账户段中留下能满足当前商品保证金要求的现金余额。 任何由于现金增加(例如,有利的变化和/或与交易相关)或保证金要求降低(例如,SPAN风险阵列和/或与交易相关的变化)而产生的超出保证金要求的现金,都将自动从商品账户段转移到证券账户段。请注意,账户持有人必须具备证券交易许可才能选择此选项。
 
3. 将剩余资金划转至我的IB商品账户 – 只在证券账户段中留下能满足当前证券保证金要求的现金余额(加上含有贷款价值的其它证券仓位)。请注意,账户持有人必须具备商品交易许可才能选择此选项。 
 
其它注意事项:
-  由于全能账户允许以不同币种持有现金余额,因此存在一个层次结构,以决定当多种货币出现多头余额时,首先转移哪种货币。在这类情况下,首先会转移以基础货币计价的余额,然后是美元,然后剩下的多头余额再按金额从高到低的顺序转移。
 
- 为了尽可能地降低一个账户段在把剩余现金划转至另一个账户段后出现保证金不足的可能性,剩余资金不会全部转移,而是会留下相当于维持保证金要求5%的资金作为缓冲。 同样,为了尽可能地降低转移名义余额的运营开销,只有在扣除5%的保证金缓冲后,剩余金额(如有)仍不低于账户净资产的1%或200美元时,才会转移余额。
 
- 在执行交易前信用核查以确定账户是否拥有足够的净资产来支持新的委托单时,一个账户段内进行的交易也会将另一个账户段内的剩余现金纳入考虑(但在交易执行之前不会进行划转,并且也只有在为了满足保证金要求而有必要时才会进行划转)。 被标记为典型日内交易者以及需要进行交易前信用核查(会考虑前一日和当日净资产)的账户应特别留意下方选择注意事项
 
 
选择划转的选项
如果您的账户管理版本在左侧有一系列菜单选项,请选择账户行政,然后选择 剩余资金划转菜单选项。 如果您的版本是顶部有菜单选项,请选择管理账户/设置,然后选择 配置账户/剩余资金划转菜单选项。无论您的版本如何,您都将看到以下界面:
 

然后,您可点击您想要的划转方式对应的单选按钮,然后选择〝继续〞按钮。您的选择将从下一个工作日起生效,并将一直有效,直到选择其它选项为止。请注意,只要满足上文中提到的交易许可设置,您可随时更改划转方式,没有次数限制。 

 

选择注意事项
虽然选择将剩余现金存放在哪个账户段可能涉及每位客户独特的主观决策和偏好(例如,客户将大部份资产集中存放在其中一个账户段),但下述有几个因素值得注意:
 
1. 典型日内交易净资产 - 根据相关法规被标记为典型日内交易者的账户(即在5个工作日内进行4次或以上日內交易,其证券购买力将被限制为证券账户段当日或前一日收盘净资产中的较低者。根据这个计算方式,如选择将剩余资金划转至商品账户段,则该笔资金将无法纳入计算,从而可能对下达新委托单的造成一定限制。要最大程度地利用净资产来扩大购买力下达证券委托单,客户需选择将剩余资金划转至证券账户段。 请注意,选择证券账户段并不会限制下达商品委托单的能力,因为典型日内交易规则不适用于此类账户。
 
2. 保险 – 美国证券投资者保护公司(SIPC)的保障范围覆盖证券账户段的资产,而商品账户段则没有相应的保障计划。不过,超过SIPC的$250,000现金分项给付限额(劳合社现金分项给付限额为$900,000,如适用)的余额不在承保范围内。 IB加拿大和IB英国的客户也分别受加拿大投资者保护基金(CIPF)和英国金融服务补偿计划(FSCS)规定的承保规则约束。
 
3.利息收入 – 在所有其它条件相同的情况下,从未将多头现金余额在证券和商品账户段中分开存放的客户,可望获得最高的利息收入,这是因为两者不会汇总以计算贷方利息(它们受不同的隔离池和再投资规则的约束)。 在选择现金划转时,除了上述的因素外,也应该要考虑到贷款需要维持最低现金余额,并且余额高一些,利率也会优惠一些。2
 
 
 
脚注:
1由于OneChicago个股期货是由SEC和CFTC共同监管的混合产品,因此可在任何一种账户类型中进行买卖。不过,IB选择在全能账户的证券账户段进行此类交易,因为只有在这情况下,才能向单一股票期货和任何合资格股票或期权持仓提供保证金减免。
 
2例如,某账户在证券和商品账户段各持有$9,000的多头美元余额。根据基准联邦基金有效利率,如果两个余额存放在同一账户段,该账户有$8,000 ($18,000 - $10,000)可以获得利息。但由于分别放在两个账户段中的现金余额均低于$10,000,都无法获得利息,如不选择现金划转,将无法赚取任何利息。同样,如进行现金划转后,某账户段的多头美元现金余额超过$100,000,则账户持有人将能够赚取更高一档的利息。有关利息计算的其它信息,包括当前基准利率的链接,请参阅KB39

 

Key Information Documents (KID)

Overview: 

IBKR is required to provide EEA and UK retail customers with Key Information Documents (KID) for certain financial instruments.

Relevant products include ETFs, Futures, Options, Warrants, Structured Products, CFDs and other OTC products. Funds include both UCITS and non-UCITS funds available to retail investors.

Generally KIDs must be provided in an official language of the country in which a client is resident.

However, clients of IBKR have agreed to receive communications in English, and therefore if a KID is available in English all EEA and UK clients can trade the product regardless of their country of residence.

In cases where a KID is not available in English, IBKR additionally supports other languages as follows:

Language Can be traded by residents or citizens* of
German Germany, Austria, Belgium, Luxembourg and Liechtenstein
French France, Belgium and Luxembourg
Dutch the Netherlands and Belgium
Italian Italy
Spanish Spain

*regardless of country of residence

 

Are CDs purchased through IBKR FDIC insured?

 Certificates of Deposit (CDs) offered by IBKR are not FDIC insured and are subject to the credit risk of the issuing bank.

Information Regarding SIPC Coverage

1. Interactive Brokers LLC is a member of SIPC.    

2. SIPC protects cash and securities held with Interactive Brokers.   

3. SIPC does not generally cover commodity futures or options on futures.

4. SIPC protects cash, including US dollars and foreign currency, to the extent that the cash was "deposited with Interactive Brokers for the purpose of purchasing securities."

5. SIPC does not generally cover cash or foreign currency that is not "deposited with Interactive Brokers for the purpose of purchasing securities."  For example, SIPC does not generally cover cash in commodity futures trading accounts.

6. Interactive Brokers is not able to make any statements or representations about how cash deposited into a securities account in connection with forex trading or swept from a commodities account would be treated by SIPC. SIPC protection would depend in part on whether the cash was considered to be "deposited with Interactive Brokers for the purpose of purchasing securities." Interactive Brokers expects that at least one factor in deciding this would be whether and the extent to which the customer engages in securities trading in addition to or in conjunction with forex or commodities trading.  

Account holders seeking further information should refer such inquiries to their own legal counsel or SIPC.

Excess Margin Securities

The term "excess margin securities" refers to margin securities carried for the account of a customer having a market value in excess of 140 percent of the total debit balance in the customer's account. These securities are in excess of the securities held in a customer's margin account that are pledged by the customer as collateral for the margin loan and can be used to support the purchase of additional securities on margin

Example:

A customer whose account equity consists solely of a cash balance of USD 10,000 on Day 1 purchases 400 shares of stock ABC at USD 50 per share on Day 2.

Account Balance Day 1 Day 2
Cash $10,000 ($10,000)
Stock $0 $20,000 
Total $10,000 $10,000 

On Day 2, the customer's excess margin securities total USD 6,000. This is calculated by subtracting 140% of the margin debit or loan balance from the market value of the stock position ($6,000 = $20,000 - {1.4 * $10,000}).

The term is relevant from a regulatory perspective as the SEC requires that U.S. broker dealers segregate and maintain in a good control location (e.g., DTC or bank) all customer securities which are deemed excess margin securities. Such securities cannot be pledged or loaned to finance the activities of the firm or other customers without specific written permission from the customer. The portion of the securities classified as margin securities ($20,000 - $6,000 or $14,000 in this example) are subject to a lien and may be pledged or loaned by the broker to others to assist in financing the loan made to the customer.

Note that securities which were excess margin at the date of acquisition may later be reclassified as margin securities based upon the customer's subsequent trade and/or margin borrowing activity. For example, if the loan value of excess margin securities is subsequently used to acquire additional securities on margin, a portion of securities will then be reclassified as margin securities and subject to a lien. If the customer subsequently deposits cash or sells securities to reduce or eliminate the margin loan, the securities will be reclassified as excess margin or fully paid and are required to be segregated.
See also "fully paid securities".

Fully Paid Securities

The term "fully paid securities" refers to securities held in a customer's margin or cash account that have been completely paid for and are not being pledged as collateral to support the purchase of other securities on margin. The term is relevant from a regulatory perspective as the SEC requires that U.S. broker dealers segregate and maintain in a good control location (e.g., DTC or bank) all customer securities which are fully paid.  Such securities cannot be pledged or loaned to finance the activities of the firm or other customers.

Note that securities which were fully paid at the date of acquisition may later be reclassified as margin or excess margin securities based upon the customer's subsequent trade and/or borrowing activity. For example, if the loan value of fully paid securities is subsequently used to acquire additional securities on credit, a portion of securities will then be classified as margin securities and subject to a lien and potential pledge or hypothecation by the broker.

See also "excess margin securities".

Comparison of U.S. Segregation Models

INTRODUCTION
The regulation of securities and commodities products and brokers1 in the U.S. is administered by two distinct federal agencies, the Securities and Exchange Commission (SEC) for securities including stocks, ETFs, bonds, options and mutual funds and the Commodities Futures Trading Commission (CFTC) for commodities including futures and options on futures.2 While both agencies seek to safeguard customer assets by restricting their use and “segregating” them from assets of the broker, the regulations and manner in which they accomplish this differs. The following article provides a basic overview of two segregation models and additional considerations relating to IB accounts.


OVERVIEW
Differences between the CFTC and SEC segregation models originate largely from the products themselves, whose characteristics are fundamentally unique. Commodity products, by nature, do not involve an extension of credit by the broker to the customer as a futures contract is not an asset but rather a contingent liability which is marked-to-market and a long futures option, while an asset, must be paid for in-full. Consequently, non-option assets in a commodities account are generally comprised of funds deposited as margin to secure performance on the contracts therein. Since the broker may not use the funds of one customer to margin or guarantee the transactions of another, the commodities segregation requirement (CFTC Rules 1.20 – 1.30) is equal to the gross assets of all customers and the broker needs to add its own funds to segregation to cover customers whose net equity is in deficit.

A securities margin account, in contrast, can facilitate the extension of credit for the purpose of long securities (e.g., stocks, bonds) purchases or short securities sales on a secured basis. The segregation or reserve requirement rules recognize this through special provisions for the protection of each of the cash and securities components, further distinguishing fully-paid securities from those whose purchase the broker has financed and maintains a lien upon. Here, the broker must deposit into a separate bank account the net amount of customer cash balances3, in accordance with a formula set forth in SEC Rule 15c3-3. In addition, the broker must identify and segregate in a good control location (e.g., depository, bank) customer securities which meet the definition of “fully paid” or “excess margin”.

The table below provides a comparison of the main principals of each model.

COMPARISON OF CFTC & SEC SEGREGATION MODELS
PRINCIPAL CFTC SEC

Separation of Customer Balances

 

 

 

 

 

 

 

Commodity customer balances must be maintained separate from firm assets and cannot be used to finance proprietary business activities or to satisfy firm debts.

Funds used for trading on non-US commodity exchanges must be kept separate from those used for trading on U.S. exchanges (even for the same customer).

Commodity customer balances must also be maintained separate from securities customer balances (even for the same customer).

Securities customer balances must be maintained separate from firm assets and cannot be used to finance proprietary business activities or to satisfy firm debts.

Securities customer balances must also be maintained separate from commodity customer balances (even for the same customer).

 

 

Priority in the Event of Broker Default

 

 

 

 

 

 

Commodity customers maintain priority and equal claim over assets in each of their respective U.S. segregated and non-U.S. secured pools.

No claim on assets in a commodity pool in which one is not a participant and no claim on securities customer assets.

If commodity segregated assets are insufficient to meet claims and broker is insolvent, customers share equally in shortfall and become general creditors for residual claims.

Securities customers maintain priority and equal claim over assets.4

No claim on commodity segregated assets.

If securities segregated assets are insufficient to meet claims, broker is insolvent and claims exceed SPIC coverage, customers share equally in shortfall and become general creditors for residual claims.

 

Segregation Style

Gross – the broker may not use the funds of one customer to margin or guarantee the transactions of another and must segregate assets in an amount at least equal to the sum of all customer credit balances.

Net – broker may use customer cash credit balances to finance, on a secured basis, margin loans to other customers and may lend or pledge a portion of customer securities purchased on margin to other customers selling short.

 

Investment of Cash Balances  

Broker is allowed to reinvest commodity customer’s cash balances and retain an interest in the income generated.

Permissible investments include: U.S. government securities, municipal securities, government sponsored enterprise securities, bank CDs, corporate obligations (commercial paper, notes and bonds) fully guaranteed as to principal and interest by the U.S. under the Temporary Liquidity Guarantee Program and money market mutual funds.

Securities which are the subject of reinvestment must be maintained in a segregated account.
 

Broker is allowed to reinvest securities customer’s cash balances and retain an interest in the income generated.

Permissible investments limited to “qualified securities” defined as securities which are guaranteed as to both interest and principal by the U.S. government.

Securities which are the subject of reinvestment must be held in Special Reserve Bank Account (i.e., segregated).
Computation Frequency Daily Weekly
Insurance None Securities Investor Protection Corporation (SIPC) provides insurance of up to USD 500,000 with a cash sublimit of USD 250,000.

 

ADDITIONAL CONSIDERATIONS
In addition to the safeguards afforded through segregation, IB employs a number of policies and practices which serve to enhance the safety and security of accounts beyond that outlined above. These include the following:

- IB computes its securities segregation or reserve requirement on a daily rather than weekly basis as allowed by regulation, thereby ensuring timely determination as to the amount required to be reserved and the deposit of funds necessary to satisfy the requirement.

- IB’s does not avail itself of the generally more permissive rules with respect to the investment of commodity customer cash balances. These balances are instead invested in a manner similar to that of securities cash balances (i.e., U.S. government securities) with the exception of an occasional investment in money market funds.

- All customer securities positions are held in the securities segment of the Universal Account as opposed to the commodities (commodities margin met with cash and/or futures options), thereby limiting their hypothecation to the more restrictive rules of the SEC.

- In addition to SIPC coverage, IB maintains an excess SIPC policy with Lloyd's of London which, in aggregate with SIPC, offers insurance totaling $30 million (with a cash sublimit of $900,000), subject to an aggregate firm limit of $150 million.

- IB offers account holders the ability to sweep cash balances in excess of that required for margin purposes in either the securities or commodities segment to the other segment. Details as to this feature may be found in KB1851.

- For additional information regarding IB strength and security, please review the following website page.

 

Other Relevant Knowledge Base Articles:

Cash Sweeps

Information Regarding SIPC Coverage

 

Footnotes:

1The term broker as used in this article is intended to refer to an organization registered with both the SEC as a Broker-Dealer and the CFTC as a Futures Commission Merchant for the purpose of conducting customer transactions

2Single stock futures are a hybrid product jointly regulated by the SEC and CFTC and allowed to be carried in either account type.

3Including cash obtained through the use of customer securities such bank pledges or stock loans less cash required to finance customer transactions (e.g., stock borrows, customer fails to deliver of securities, or margin deposited for short option positions with OCC).

4Assets, or customer property, which securities customers share in proportion to their net equity claim, include cash, margin securities and fully-paid securities held in “street name”. IB does not hold securities in the customer’s name which are not considered bulk customer property.

如何申请替换数码安全卡+(DSC+)

Overview: 

进行下方操作需遵循以下步骤:

  • 更换遗失、被盗或无法使用的数码安全卡+
  • 持有当前安全设备的同时申请数码安全卡+(账户资产不低于100万美元)
Background: 

1. 通知IBKR客户服务- 联系IBKR客户服务获取临时账户访问。此服务只可通过电话提供,并且需要核实账户持有人的身份,详情请见IBKR知识库

2. 获取在线安全代码卡 - 激活在线安全代码卡,此卡可供您在21天内安全地访问客户端全部功能。如需相关指南,请参见IBKR知识库

3. 申请替换DSC+ - 完成在线安全代码卡激活后,请前往客户端的安全登录系统界面,申请替换DSC。

 

申请DSC+

1. 点击请求实物设备按钮。

2. 设备信息界面将会显示邮寄地址。如果地址已过期或失效,您可点击更改地址然后按页面说明操作进行修改。如果无需进行任何修改,请继续第3步。

3. 为您的DSC+输入四位Soft PIN码1。请牢记输入的PIN码,之后激活和操作设备需要用到。 如需要,您可更改将暂扣20美元设备预备金的账户2。点击继续完成此步。

4. 系统将显示概览信息。请确保显示的信息均准确无误。如果需要修改,请点击页面底部的返回按钮(不是浏览器的返回按钮);如无需修改,请点击继续提交申请。

5. 您会看到最终的确认信息,其中会给出预估的寄件日期3。点击确定完成程序。

注意

1. PIN码相关指南请参见IBKR知识库

2. 安全设备和设备邮寄均为免费。 但是,在您申请设备时,我们会冻结您的一小笔资金(20美元)。  如果设备遗失、故意损坏、被盗或者如果您关闭账户时未能将设备退回IBKR,我们将扣除该笔资金以补偿硬件损失。任何其它情况下,在您将设备退回IBKR后,该笔资金便会解除冻结。更多信息请参见IBKR知识库

3. 出于安全考虑,替换设备会在寄出之日起三周内自动激活。 临近自动激活时,IBKR会通知您。

 

IBKR知识库参考
  • KB1131:安全登录系统概述
  • KB2636:安全设备相关信息与程序
  • KB2481:如何在多个使用者之间共享安全登录设备的说明
  • KB2545:如何在退出后重新加入安全登录系统的说明
  • KB975:如何将安全设备退回IBKR的说明
  • KB2260:通过移动IBKR激活IB Key验证的说明
  • KB2895:多重双因素系统(M2FS)
  • KB1861:安全设备费用信息
  • KB69:临时密码有效期的相关信息

 

How to request a Digital Security Card+ (DSC+) replacement

Overview: 

The below steps are required in order to:

  • Replace a Digital Security Card+ which has been lost, stolen or has become inoperable
  • Request a Digital Security Card+ alongside your current security device (if you are a new or existing Client with equity above $1,000,000, or equivalent)
Background: 

1. Notify IBKR Client Services- Contact IBKR Client Services to obtain a temporary account access. This service can only be provided via telephone and requires the identity of the account holder to be verified, as detailed in the IBKR Knowledge Base.

2. Obtain an Online Security Code Card - Activate an Online Security Code Card, which offers enhanced protection and full Client Portal functionality for an extended period of 21 days. Please consult the IBKR Knowledge Base should you need guidance for this specific step.

3. Request the DSC+ replacement - Once you have completed the Online Security Code Card activation, please remain in the Secure Login System section of the Client Portal and order your replacement DSC.

 

Request a DSC+

1. Click on the button Request Physical Device.

2. The shipping address will be shown in the device information screen. If your address is outdated or invalid, you can amend it by clicking on Change Address and following the on-screen instructions. If you do not need to update your address, please proceed to step 3.

3. Enter a four-digit Soft PIN1 for your DSC+. Please make sure to remember the PIN you are typing since it will be necessary to activate and to operate your device. When applicable and desired, you may change the account on which the 20 USD deposit will be kept on hold2.  Complete this step by clicking on Continue.

4. The system will show you a summary of your selection. Please make sure the information displayed is correct. Should you need to perform changes, click on the white Back button under the information field (not your browser back button), otherwise submit the request by clicking on Continue.

5. You will receive a final confirmation containing the estimated shipment date3. Click on Ok to finalize the procedure.

Notes

1. For PIN guidelines, please consult the IBKR Knowledge Base.

2. The Security token and the shipment are both free of charge. Nevertheless, when you order your device, we will freeze a small amount of your funds (20 USD).  If your device is lost, intentionally damaged, stolen or if you close your account without returning it to IBKR, we will use that amount as a compensation for the loss of the hardware. In any other case, the hold will be released once your device has been returned to IBKR. More details on the IBKR Knowledge Base.

3. For security reasons, the replacement device is set to auto-activate within three weeks from the shipment date. IBKR will notify you when the auto-activation is approaching and when it is imminent.

 

IBKR Knowledge Base References
  • See KB1131 for an overview of the Secure Login System
  • See KB2636 for information and procedures related to Security Devices
  • See KB2481 for instructions about sharing the Security Login Device between two or more users
  • See KB2545 for instructions on how to opt back in to the Secure Login System
  • See KB975 for instructions on how to return your security device to IBKR
  • See KB2260 for instructions on activating the IB Key authentication via IBKR Mobile
  • See KB2895 for information about Multiple 2Factor System (M2FS)
  • See KB1861 for information about charges or expenses associated with the security devices
  • See KB69 for information about Temporary passcode validity

 

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